Yesterday afternoon (14 November), we experienced some issues with our telephones, please accept our apologies if you have tried to contact us. As a result, if you call us this morning, you might have to wait longer than usual.
You can still report an issue or send us a message through your PfP account.
If you are concerned you have either damp or mould in your home, please use this form to report your concern.
We're reaching out to our Customers for feedback through a number of surveys enhance our services.
You'll hear from us via email, phone, post, or in person visits to gather your input. Read more about our current surveys.
Taking care of your home has never been simpler. You can use your online account to manage your home 24 hours a day, using a device that suits you.
What you can do with your online account:
Further support and guidance on opening an online account is available on the FAQs page.
We're here to help you. Take a look at the information and support available to help you through the winter months.
View your winter toolkitBrowse our help and support topics below or if you prefer to speak to someone then please give our friendly customer service team a call.
There are a number of different ways to get in touch with us.
6 articles
Report general and emergency repairs to us.
14 articles
Understanding your bill, troubleshooting and making payments.
7 articles
We will keep this page up to date with all help and advice we can provide to support you with the rising cost of living.
1 article
Helping you with some of the important things you need to know whilst living in your new home
5 articles
Guides to help you understand your tenancy, moving in, moving out, home improvements and more.
15 articles
Support and advice to help you and your family
6 articles
We’ve put together a range of resources to assist you in getting the right support in your time of need.
7 articles
We're here to help you. Take a look at the information and support available to help you with the Cost of Living.
Cost of Living SupportHelp us make the world a better place, one small corner at a time.
Places for People Homes is committed to protecting your privacy when you use our services. Find out how we use information about you and how we protect your privacy here.
