We are committed to giving you good quality information that is easy to understand. We also want to involve you in decisions that may affect your home, your neighbourhood or your future.
We will consult you on things that may affect your tenancy. We must consult you for example if we are making or changing:
In November and December 2024, we consulted Customers on their rent and service charges for April 2025 to March 2026. The law requires us to do this every year and we welcome the opportunity to get feedback from our Customers. We want to share the feedback from this year’s consultation on our rent and service charge proposals for April.
The survey was sent to Customers living in rental homes across Scotland, gathering 734 responses through online and face-to-face methods, resulting in a 11% response rate.
Customers were consulted on a 2.7% rent increase and a 4.2% rise in combined rent and service charge.
The rent increase allows us to continue to maintain our services as well as invest in our homes in line with our business plan. This includes budget which is allocated to replacing kitchens and bathrooms, as well as improvement of other areas such as enhancing building safety systems to make your home safer.
What should you do next?
If you are worried about paying your rent, please get in touch with us straight away, so we can talk about how we can help and support you. Please call us on 0131 657 0600.
If you are worried about the impact of cost of living, please click here to see the help and support that is available to you.