Help and support in managing your home online

Opening an online account is the simplest way to report a repair, view your rent account or make a payment.

You can use your online account to manage your home 24 hours a day, using a device that suits you, whether that’s a computer, a tablet or even your smartphone. Simply sign in to your online account and have control of your home all in one place.

It only takes a couple of minutes to create your account. All you need is your Payment Reference Number and an email address. Your Payment Reference Number can be found on your rent statement.

Account settings

How do I register for an online account?

Creating an account is easy, and it only takes a few minutes. All you need is your email address and payment reference number.

Create an account here

I've forgotten my password, how do I reset this?

When you sign into your account there is an option to reset your password. We'll email you a unique link so you can choose a new one. 

My email address has changed, how do I change this on my account?

Please contact the Customer Service Centre to let us know you have changed your email address and that the access to the Online Service account is removed.

Once this has been done you will be able to register for another Online Service account with your new email.

My tenancy is ending and I would like to close my account, how do I do this?

Please contact the Customer Service Centre to advise us if you want access to the Online Service account removing.

An account can be opened again at any time using your new email details should you wish to sign up again in the future.

Is my online account secure?

Your username and password are unique to you. Our website also uses industry-standard best security (SSL 128-bit encryption) to keep your details safe and protected.

Please do not share your login or password details with anyone else as this will enable them to access your personal data. If you suspect that your online services account security has been breached please contact us on inclusion@placesforpeople.co.uk so that we can take steps to place a hold on your account.

Account features

Can I view and print my statement?

Yes, you can download your statement and you will be able to print from your computer.

Where do I find my payment reference number?

Your payment reference number can be found on your rent statement.