Specialist landlord services

Our Specialist Landlord service works with care and support providers to offer personalised homes for Customers with a variety of support and care needs.

Our specialist landlord services

Places for People Living Plus dedicates specialist skills to the acquisition, adaptation, and management of personalised homes for Customers with complex and multiple support needs – including mental health, physical disabilities, learning disabilities, and long-term health conditions.

Our properties are unique to the individual and identified in partnership with Customers, their families, and commissioners.

You find out more about the team and the work they do below. Alternatively you can contact the team by emailing:

Care and support providers 

Places for People Living Plus has broad experience of working with care and support providers across the country to set up bespoke supported living homes and work tirelessly to provide homes for people with a variety of care and support needs.

We can support in setting up new provisions, as well as replacing unsuitable homes with bespoke purchase and adaptation from the open market. We can also buy existing supported housing properties from private landlords, or even directly from care and support providers.

We agree on a service level agreement with our care and support providers. We can also offer a management agreement where the care and support provider can also carry out the housing management function, for example in short stay services. 

Our agreements ensure that Customers receive the right levels of support and housing management to help them live safely and comfortably. We ensure all our new homes provision is supported by the relevant commissioning authority.

  • We work with care and support providers to find the right bespoke housing approach.
  • We ensure the long-term financial viability of projects by securing the right level of rent and service charges.
  • We have specialist knowledge of Housing Benefit and regulatory requirements.
  • We provide a specialist landlord service to our tenants, and care and support providers.
  • We work with all supported housing groups, including those with complex needs.

Local authorities

Places for People Living Plus work with local authorities and Clinical Commissioning Groups across England, to offer a range of supported housing solutions in partnership with an extensive list of care and support providers.

  • We ensure we meet regulatory requirements and rent standards for social and affordable rents, including temporary social and specialised supported housing.
  • We work closely with local Housing Benefit departments to agree rents that are reasonable and paid outside of Universal Credit, providing financial stability and certainty that rent will be paid in full for our Customers.
  • We work closely with local authorities to develop housing in line with their strategic housing requirements, as well as responding to specific demand.
  • We have experience in purchasing and adapting properties for individuals with complex needs.
  • We offer advice and expertise; whether you want us to provide housing for a few people or have a larger project in mind, our team have the in-depth knowledge and skills to help.

Accommodation 

Our acquisitions team is dedicated to working with Customers, their families, care and support providers and commissioners to acquire properties that are adapted to meet the specific needs of individuals. The team uses its comprehensive knowledge of sourcing and adapting suitable homes from the open market to meet demand across the country, as well as working with third party developers.

A network of contractors managed by internal surveyors ensure that our Customers are central to any decisions about the works we undertake, including our compliance and fire safety works.

Since 2016, we’ve invested £75m in buying over 300 homes for 800 Customers. We have provided quality homes for nearly 3000 Customers across England.

Our properties include individual and shared houses, bungalows, flats, and some larger bespoke schemes. We strive to buy high quality properties, adapted to our Customers’ specific needs, where they will thrive as part of their local Community.

Most of our Customers receive Housing Benefit under the specified accommodation rules. This is usually paid by local authorities directly to us as the landlord. We then provide the housing management functions, offering the security our Customers often don’t find in the private sector.

In my own words

Spencer's story: How our Specialist Landlord Team supported Spencer in finding a place he can call home.

Read the blog

Developers

Places for People Living Plus works with a wide range of Customers, including private and social developers, Homes England, other partners, local authorities, and health care commissioning teams.

We have an experienced acquisitions team with access to internal and external expertise but are always looking for off-market opportunities and turn-key opportunities where there is local demand.

We’re a well networked organisation, working in over 85 local authorities and with more than 95 care and support providers. We have a high demand nationally and want to work with developers to meet these needs.

Our approach is to ensure people with a variety of care and support needs have a safe and secure home.

Frequently asked questions

How would someone apply for housing with you, and who can apply?
What regions do you cover?
Who pays the rent?

Rent is determined via the support package, although most of our customers’ rent is paid via housing benefits. 

How long does it usually take to get someone housed?

This is specific to each referral, but on average it takes anywhere between 6 and 9 months to purchase a property, complete the refurbishment & adaptations and arrange the move in with the Multidisciplinary Team (MDT), care provider and/or families.

I have a property that I would like to go into supported living. What type of housing do you buy, and how do I get involved?

We predominantly purchase detached bungalows, although we will consider houses and blocks of accommodation dependant on referrals, area and locations.

If you have a property you feel would suit this type of accommodation, and would consider selling it, please email us at specialistlandlordteam@placesforpeople.co.uk.

Do you have a list of vacant houses for people, or do they get a say in choosing?

Our acquisitions are mostly bespoke and referral-lead with high involvement from the commissioners, care provider and families when choosing, though we do have properties located nationally and we are able to cover most areas of the UK.

Are you a parent or guardian?
Are families allowed to be involved in the decision making?

Absolutely, we encourage involvement from those close to our customers as they know them and their well-being best. 

Once they are moved in, can we still contact you?
Are you a provider?

If you would like to discuss how we could work together and purchase accommodation for anyone you have living in unsuitable accommodation or in hospital, please get in touch at specialistlandlordteam@placesforpeople.co.uk  

If you do not collaborate with us already, can you?
What is accreditation and how do we do it?

Accreditation is a review of your business to ensure that we are a good fit for each other to work together and ensure success and longevity of the service. To start the process, we will send you a questionnaire to complete. Please get in touch if you would like to know more on Specialistlandlordteam@placesforpeople.co.uk. 

I know of a pair of individuals needing housing, but they would not want to live apart. Do you offer housing for pairs or groups of people?

Yes, we offer several accommodation types including single and shared, however all accommodation is subject to compatibility. 

Do you have a customer you need accommodation for – how can you get started?

If you have someone you feel would require this type of accommodation, we will be happy to have a discussion with you to check we can help find suitable accommodation and make sure we get all we need in place to be able to proceed with the purchase.

This usually includes local commissioner support, local housing benefit support and a nominated care provider, please feel free to contact us at Specialistlandlordteam@placesforpeople.co.uk.

Do you have a framework of care providers looking for more property?

Yes, we have a framework of national and local care providers that have passed our accreditation process and have already made agreements to work together that we can refer you onto, if you already have a care provider in place and they are not yet on the framework we can discuss this process with them if they email us on
Specialistlandlordteam@placesforpeople.co.uk.  

Do Places for People Living Plus have a repairs and maintenance service?

Yes, we have a dedicated 24/7 phone repair line that our customer service team manage, who are on hand to take calls any time of the day or night. 

If our customers are vulnerable or have Complex Learning Disabilities or Mental Health conditions, we understand repairs may need to be actioned quicker than the usual times frames and we offer an advanced service for these repairs to be actioned in a timely manner and we always aim to provide the best service we can.

Get in touch

Contact us - existing Customers

Email: specialistlandlordteam@placesforpeople.co.uk

Contact us - Acquisitions

Email: livingplusacquisitions@placesforpeople.co.uk