Places Management And TSM Survey Results

Home Quality Promise

Feel proud of the place you call home

We understand how important it is to feel proud of the place you call home 

That’s why we’ll do a full property health check and ensure our core principles and standards in relation to safety, compliance, security, and cleanliness are covered as well as ensuring everything is in full working order before you move in.

This is our Home Quality Promise to you.

Our health checklist

As part of our health check, we do a thorough inspection of the home and conduct the following work to ensure everything is in full working order before you move in.

Gas Engineer

Gas and safety checks

Safety and security are our top priorities at Places for People, that’s why we will carry out the relevant electrical and gas safety checks to ensure your new home is compliant and you will be provided with the certificates.  

Painted Green Wall In Home

Decoration

You are free to decorate your home to your own personal tastes and when you move into your home you can expect your home to be in a clean and decorative condition, so you don't need to do anything immediately.

Kitchen Storage

Kitchen

All units, worktops, drawers, and sinks will be safe, clean, and will all be in good working order. In addition, there will be space for a cooker, connected to either an electrical or gas supply.

Shower Running

Bathroom

Your bathroom suite will be clean, matching and in good working order.

Summer Garden In Full Bloom

Garden

Will be cleared of rubbish and any garden shrubs, grass or hedges will be cut back to be left in a manageable condition. We’ll remove any garden sheds or other structures that are in poor condition, and we’ll repair any fencing that falls under our responsibility if it poses a health and safety risk.

Man Checking Roof

Outdoor

We will ensure the external elements of your home are inspected, roofs will be watertight and free from defects, and gutter/drainage services will be free-flowing and where appropriate fitted with suitable covers.

Sofa Layered With Cushions And Blankets

Lounge

Your lounge will have suitable flooring, and all rooms within the property where possible will be separated via a door. Any stairs and handrail will be checked to ensure they are safe and secure. 

Removing A Door Handle

Doors

External doors will open and close freely, be safe, and secure, and have a working lock mechanism. They’ll also be wind and weather tight. Internal doors and frames will be in working order. 

Opening A Window

Windows and glass

All broken or failed glass will be replaced.

Our standards

We are committed to our Home Quality Promise, which is why we want our Customers to see the standards they can expect in their homes.

Housing Officer And Customer
Customer Stands At Front Door Talking To Places For People Colleague

Our promise to you

We will ensure your home meets our Home Quality Promise to you and is ready for you to move in. A member of our team will walk you around the home and will support you with:

  • Reading the utility meters before you move in.
  • Show you the location of the main stop tap and make sure it is in good working order.
  • Inform you of any planned major works.
  • Explain the Lifeline/alarm system if present.

Your promise to us

  • Allow us reasonable access to ensure we can complete any agreed work on moving in and any future compliance checks. 
  • To look after your new home and return it in good condition free from any belongings and rubbish.
  • To keep your garden (where you have one) in good condition throughout your tenancy, meaning free from rubbish and not overgrown.

We’re excited to welcome you to the Places for People Community and look forward to helping you settle into your new home. 

Places For People Maintenance Colleague Checks On Customer

Do you have any questions?

Frequently asked questions