Managing agents
A Managing Agent is a company or person hired by a landlord to manage a property or the estate on their behalf.
Your Managing Agent will cover services on your estate ensuring compliance, health and safety regulations are met, they also complete work in the communal areas and land. Your lease or the service level agreement we hold will depend on the services that they provide to you.
Often the Managing Agent does not have a responsibility to communicate with Customers that live on the estate directly. However, they have a responsibility to communicate with us, therefore any issues or questions that you have should come directly to us. Our responsibility is to, deal with any complaints from our residents about the Managing Agent, maintain robust records, challenge service charges that are passed on to you, look into any performance concerns, and to raise concerns and collective influence.
All Managing Agents need to be registered at Companies House and need to follow the Landlord and Tenant act 1987.
For any questions or concerns, please either go through your customer portal or contact our Customer Contact Centre where they will be able to allocate this to a dedicated person to respond to you.
Places for People have an in-house managing agent called Residential Management Group (RMG) that manage properties on our behalf. If your home is managed by RMG please contact them directly.