Concerned about damp and mould? Talk to us

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Damp and mould

Do you need to report damp or mould in your home?

If you are concerned you have either damp or mould in your home, please use the following form to report this.

Please try to fill out as much detail as possible in order for us to help you.

Need to report something else?

If you need to report a repair that is not damp or mould, please do not use this form. Instead, please log into your online account.

Get in touch

Have you raised an issue on Damp and Mould previously? *


Is there visible signs of mould? *


Where is the damp and mould? (please select all that are applicable) *






Is the area affected by the damp and mould larger than the size of a door? *


Please be aware we will need to clean the area affected by damp and mould . Are you able to move furniture away from the affected area without any assistance? *


Are there any residents with respiratory issues or children under 14? *


Are there any visible leaks? These could be a result of issues such as roofing damage, gutters, external brick work or internal leaks *


Are you aware of any ventilation issues in the home (doors/windows or faulty extractor fans)? *


Do you have access to a smart device? *