Places for People contact number, email address and more

Customer Contact Centre festive opening hours

The Customer Contact Centre is only open for repair-related enquiries from 4pm on Tuesday 24 December 2024 to 8am on Thursday 2 January 2025.

Please note, we will only be taking emergency repairs on bank holidays and weekends. We apologise for any inconvenience this may cause.

We're reaching out to our Customers for feedback through a number of surveys enhance our services.

You'll hear from us via email, phone, post, or in person visits to gather your input. Read more about our current surveys.

There are a number of different ways to get in touch with us.

Your online account is the simplest way to report a repair, view your rent account, make a payment or submit a general enquiry about your home.

You can use your online account 24 hours a day, 7 days a week. 365 days

Haven't got an account? It's quick and easy to sign up to create an account.

If you query is related to a new or ongoing repair email
CSC.RepairsTeam@placesforpeople.co.uk

If you have a Housing or tenancy related enquiry, please email
CSC.General@placesforpeople.co.uk

You can contact us by telephone on 01772 667002.

Lines are open Monday to Friday from 8am to 6pm (excluding bank holidays).

Please note: calls to local numbers may be cheaper or included in your call package. Always check with your provider.

When you call, please have your property reference number, house number or postcode ready.

We want to make sure all our Customers are supported if they need to get in touch with us.

If you are a BSL user, you can contact us using a BSL video interpreter through the InterpretersLive! Service provided by Sign Solutions.

The InterpretersLive! service is available on-demand Monday to Friday from 8am to 6pm.

All emergency repairs need to be reported by phone. Please call us immediately on 01772 667002. The line is open 24 hours a day, 365 days a year.

Emergency repairs that should be reported immediately include:

An emergency repair is any problem that could be a security risk or cause harm to you, another person or to your property.

We want you to be happy with the services you receive and we want to know when we get things right.

If we fail to deliver on our promises, you may want to make a complaint. Our complaints guide tells you how to do it.

The Places for People press office is open for Places for People Scotland media enquiries.

Emails are regularly checked during office hours and enquiries will be responded to as quickly as possible.