Accessibility
Putting people first is at the heart of the Places for People approach. Whether you’re a colleague, customer or client we want you have a great experience.
We want to be as inclusive as possible as a company and consider accessibility a priority. We do this by making sure we meet the requirement of Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 and Web Content Accessibility Guidelines (WCAG) 2.1 standards.
Our website aims to comply with the WCAG version 2.1 AA standard and also meets some criteria for AAA. We have tested the website amongst diverse user groups, including colleagues, customers, and those who are disabled or have access needs.
"Accessibility means more than putting things online. It means making your content and design clear and simple enough so that most people can use it without needing to adapt it, while supporting those who do need to adapt things."
We feel it is important to write in simple language, and to provide information that is useful to users. We try to use plain language and break text up where possible to make it easier and quicker to read. If there is anything you do not understand or if you require any further help please contact us.
British Sign Language interpretation from home
The BSL Video Relay Service enables you to contact us from home using British Sign Language (BSL).
When you launch InterpretersLive!, you will be able to interact with a qualified BSL interpreter using the camera on your device. You’ll then be connected with a member of our team, and your BSL interpreter will relay your conversation to help you understand what is being discussed.
Connect with an interpreter
You can use this service from Monday to Friday from 8am to 6pm (excluding bank holidays), and it’s free.
Making our information Easy Read
Places for People is creating a suite of Easy Read documents in line with our People First priorities. Easy Read is a way to make information more accessible to people with learning disabilities.
It is also a really good way of making information accessible to people who find it difficult to read and write, have memory problems, or are communicating in a second language.
Making information Easy Read is more than simplifying text and adding some pictures. Key features of Easy Read documents are:
Wording – Short, straightforward sentences are used to explain the most important messages
Images – Images are carefully selected to help a person understand the key message in the sentence or paragraph.
Layout – The information design is easy to follow and remains accessible.
Consultation and feedback – Documents are checked by people who use Easy Read information to ensure the content is relevant and accessible.
Places for People works closely with Easy Read UK, which uses the Independent Advocacy Service and other groups to check that the information is accessible to people who use easy read. This is very important when creating Easy Read documents.
Easy Read documents
Easy Read Equality, Diversity and Inclusion Policy
Easy read guide to tenancy agreement – Places for People Living Plus
Easy Read Damp and Mould guide
Easy Read Cost of Living guide
Easy Read Help with Anti-Social Behaviour
Areas we'd like to improve
There are videos on the site that are hosted on YouTube, which provides functionality for auto-generated captions in multiple languages.
Currently we present our Publications as downloadable PDFs which don't work assistive technologies. We are going to improve this experience by creating dedicated pages for publications in the near future.
As part of our People First approach we're always looking at new ways to improve the experience for our customers.
Get in touch
If you've any questions or suggestions for improvement regarding this website, get in touch and we'll be happy to help.