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Derwent Living

Welcome to the Places for People website. This is the new home of the Derwent Living website.

We have been working hard to return to our usual services after a period of IT disruption. We are pleased to let you know that you can now access most of the services we offer through our Customer Service Centre by telephoning 01332 346 477.

Some of the features of this website including access to your online account are not yet available. We don’t have a timescale right now, but we’re working to provide online account and home management as soon as possible. We will contact customers when we know this is available. Thank you for your patience and understanding whilst we are working on this. 

Now that you are using the Places for People website other communications we send you will use the Places for People name and logo. We will be contacting our customers with more information about this soon. 

In the meantime, we have included some information below about what you will find on this website and how you can call contact us by telephone. 

What you will find on the website 

Information about repairs – you can now report routine repairs by telephone on 01332 346 477

Make a payment

Help with finances

Help and Support for your home with us. To report an issue please contact us on 01332 346 477

Contact us about an emergency repair 

If you need to report an emergency repair, please contact our Customer Service Centre on 01332 346 477.

Contact us about a payment 

If you would like to make a payment, you can do so using our online payment portal or by calling our automated telephone payment line 01332 346 477, selecting options '0'. 

For all other queries 

Please contact our Customer Service Centre 01332 346 477.

Our offices continue to be open for customers with appointments. 

We’re a ‘profit for social purpose’ organisation managing more than 25,000 affordable, mostly recently-built homes to suit all kinds of lifestyles. 

As well as homes to rent for people on lower incomes, we offer properties for retired people, homes for sale through part-buy, part-rent schemes, residential lettings and key-worker accommodation.  

We started out as a cooperative housing provider in 1964 and built our first properties at Derwent Court in Willington, Derby, in 1968. We’ve diversified over the years into areas such as market rental and student accommodation, and now we cover the country. 

Derwent Living
young adults safely socialising places-for-people
Derwent Living

Information about us

Places for People is a trading name of Derwent Housing Association Limited, a registered society under the Co-operative and Community Benefit Societies Act 2014 registered with the Regulator of Social Housing (L0715) and with the Financial Conduct Authority (18127R). Registered office: 305 Gray’s Inn Road, London, WC1X 8QR.

VAT registration: No GB 401269781.

Places for People is a trading name of Derwent Community Housing Association Limited (DCHA), a charitable subsidiary of Derwent Housing Association Limited registered with the Regulator of Social Housing (4790) and the Financial Conduct Authority (32253R).

Derwent Students is a trading name of Derwent Facilities Management Limited (company number 7264667), a subsidiary of Derwent Housing Association Limited and part of the Places for People Group. Registered office: 1 Centro Place, Pride Park, Derby, DE24 8RF

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