At Places for People, communication is the key to maintaining thriving Communities. So if something isn't working for you, it's likely not working for your neighbours either!
Community is all about listening and understanding our Customers' needs; that's why we'd love to hear from you.
From repair waiting times and Anti-Social Behaviour Management to property standards and wellbeing services - we're currently running a range of Customer surveys on various topics and would love for you to get involved.
We gather feedback in a variety of ways, including direct contact from Customers (emails, phone calls and social media), via customer satisfaction perception surveys, triggered surveys after an interaction such as raising a complaint or repair, and through our various National Customer Groups. As well as collecting feedback internally, we also work with external companies who send surveys on our behalf.
If you ever want to confirm the legitimacy of a research project, please email getinvolved@placesforpeople.co.uk and we will confirm to you in writing.
Surveys for 2024/25
We’re undertaking more research than usual this year so we can develop a deeper understanding of our Customers. We care about our Customers and want to ensure that our services meet your needs, one way to do this is through our surveys. Look out for an email, call or a visit from a member of our team over the next few months so that you can give us your views.
Tenant Satisfaction Measures Survey (TSM) and Annual Review of the Charter Survey (ARC)
This year, we're taking a new approach to our TSM & ARC survey. Instead of surveying all Customers, we're focusing on targeted feedback. This method will still provide a valid understanding of our Customers' perspectives, even with a smaller response rate. It ensures we meet regulatory requirements and accurately capture your views while continuing to drive positive change.
Last year, we surveyed as many customers as possible to gain detailed insights. This year, by focusing on a smaller sample, we'll gather even more valuable feedback that represents a wide range of our Customers.
Your voice is crucial to shaping our future services. So, if you're contacted by Places for People to take part in the survey, we'd love to hear from you!
In-House Research will be helping us with our surveys this year. In-House may contact you by phone or email. They will call from (0204) 585 0669 or email you from placesforpeople@feedback.inhouseresearch.uk.
Wellbeing Survey
In June, we launched our annual Customer Wellbeing Survey. This is a big opportunity for us to check in with Customers, do the right thing and find out where we can do more to offer support through our social impact activities.
2024 is now complete; the survey will be back again in 2025.
Keep your personal information protected
Please be aware of any unsolicited calls you may receive from other sources. There has been an increase in individuals pretending to be housing associations to collect personal data illegally. If you experience an in-person visit, always ask for identification before supplying personal information. Only trust official phone numbers attributed to Places for People when over the phone.
If you ever want to confirm the legitimacy of a research project, please email getinvolved@placesforpeople.co.uk and we will confirm to you in writing.
Privacy notice: https://www.placesforpeople.co.uk/privacy/.