Neighbourhood services

We provide a wide range of services to help you manage your neighbourhoods more efficiently.

They're the very same services we use to manage our own neighbourhoods - one reason we were named Landlord of the Year 2014.


Neighbourhub is our award-winning neighbourhood management solution. Keep track of neighbourhood performance and use the analysis to drive down your costs, target investment, improve your profitability and increase customer satisfaction.

As part of the package you'll receive guidance on best practice from our housing and business intelligence experts.

Find out more about Neighbourhub

Landlord compliance services

As a landlord you are legally required to have certain checks on your properties, including:

  • Boiler servicing and CP12 gas safety compliance checks
  • Electrical inspection, testing and condition reporting.

Let us take away the hassle. Our qualified engineers carry out these checks day in, day out.

To find out more, email

Grounds maintenance and arboriculture

Our grounds maintenance and arboriculture teams keep our neighbourhoods in good and safe condition. We offer the same services to external clients in some parts of the country.

To find out more, email

Green Spaces consultancy

Do you have an idea for a green space or community project? Our experts can offer guidance and practical advice on making it happen.

We've previously delivered the largest housing provider-led green space project in the UK, along with several other community projects.

To find out more, email

Income collection

We have two specialist income centres covering the whole of England. As such, we can provide a dedicated income collection service for clients across the country. We also provide commercial debt recovery for home ownership and leasehold stock.

To find out more, email

Community Safety Unit

Our dedicated Community Safety Unit (CSU) can help you manage anti-social behaviour in your neighbourhoods.

Services include:

  • Help with prevention and diversionary projects
  • Training and consultancy in restorative justice
  • In-house legal enforcement
  • Measuring and monitoring anti-social behaviour
  • Help with setting up dedicated community safety teams.

To find out more, email

Customer Service Centre

Our national Customer Service Centre provides 24/7 support to our customers and external clients nationwide. It handles all channels of contact, including phone and email.

We currently process over 500,000 inbound contacts each year and consistently achieve high customer satisfaction ratings.

Support includes:

  • Home repairs
  • Payment processing
  • Social alarms support
  • Lone worker support
  • Fire alarm monitoring
  • Housing application processing
  • Resident contact.

To find out more, email