When you move in

On the day you move into your new home we'll make sure that it's:

  • Fit to live in
  • Safe and secure
  • Complies with legal requirements.

Here's a checklist of the standards we use when letting our properties. It shows what you can expect when you move in.

Click on the section you want to read:

Structure and appearance

  • The roof will be wind and weather tight
  • Gutters, downpipes and gullies will be free from blockages and working properly
  • We'll remove any graffiti from walls.

Heating and mains services

  • We'll carry out full and certified electrical and gas-safety checks
  • We'll lag any cold-water tanks, hot-water cylinders and exposed pipes
  • The property will have a working smoke-alarm system
  • Any boiler will be in good working order with a timer or programmer (or both) fitted
  • You'll have adequate heating.


  • Sockets will be switched, double pole, clean, substantially free of paint and fit for purpose
  • We'll test the consumer unit and make sure it's in line with current BS7671 electrical regulations
  • We'll test and inspect any existing non-standard fittings and may leave them in place - it's then your responsibility to maintain them
  • Pendant lights will be clean, substantially free of paint and fit for purpose
  • Switches will be clean, substantially free of paint and fit for purpose.


  • External doors will be secure and they'll open and close freely. They'll also be wind and weather tight
  • External door locks will work. They'll have at least one secure lock with keys provided
  • Internal doors and frames will be in working order. They'll open and close freely.

Windows and other glazing

  • Glazing will be intact and windows will be safe, secure and in working order.

 Floors, stairs and internal woodwork

  • Internal woodwork will be in good condition and free from damage or decay
  • Floors will be secure and without nails or gripper rods
  • We'll check stairs and handrails to ensure they're safe and secure
  • Floors will be clean, undamaged and free from any trip or slip hazards
  • We don't provide any floor coverings but we'll leave any left by the previous tenant if they're in good condition - like laminate or carpets. It's then your responsibility to maintain them.
  • Stair treads, risers and stair posts will be secure.

Walls and ceilings

  • Ceilings will be in a reasonable condition - they won't have any large cracks or loose plaster.

Bathrooms and toilets

  • Sanitary ware and other fixtures and fittings - including bath, shower, toilet, toilet seat and wash hand-basins - will be clean, disinfected and in good working order
  • The bath, shower and wash hand-basins will be sealed and in good clean order, with a plug and chain where appropriate
  • There will be an adequate supply of hot and cold water
  • The bath and wash hand-basins will be surrounded by adequate tiled splash-backs. We'll replace any missing tiles with white tiles if no match is available.


  • There will be an adequate supply of hot and cold water
  • All kitchen units and worktops will be in good working order and cleaned inside and out
  • We'll provide a gas or electric cooker connection point depending on the supply. It's your responsibility to get a cooker installed by a Gas Safe or NICEIC registered engineer.
  • They'll be a suitable sink and drainer with plug and chain
  • You'll have adequate-sized base units, wall units and work-tops for the size of room
  • The sealant around the sink and worktops will be clean and in good order
  • We'll provide a washing-machine point if there's space
  • We'll prepare the floor surface for you to fit your own flooring
  • Doors, drawer fronts, handles, tiles and worktops will be fit for purpose
  • We'll inspect and clean any white goods that remain in the property - and it's up to us to maintain them.


  • We'll decorate only in exceptional circumstances - like if walls are covered with mould or graffiti
  • It's your responsibility to decorate, including filling cracks. Make sure you don't use steam wallpaper strippers as these can damage the plaster
  • We'll offer decorating vouchers only in exceptional circumstances.

Gardens and fencing

  • The garden will be tidy and free from rubbish
  • Hedges and shrubs will be cut back and grass trimmed
  • We'll remove any garden sheds or other structures that are in poor condition - but you'll be responsible for their maintenance if we leave them
  • We'll repair any fencing that falls under our responsibility if it poses a health and safety risk.


  • The property will be free from rubbish
  • Floors will be swept and mopped if appropriate
  • All sanitary fittings will be de-scaled and chemically cleaned
  • Kitchen units and cupboards will be washed down and left clean
  • Windows will be cleaned internally.


  • We'll contain any asbestos found in a property and set up a management plan for it.

Rubbish bin

  • You'll be responsible for asking your local council to provide a rubbish bin if there isn't one outside when you move in.

General advice

  • We'll explain how the heating and hot water works
  • We'll show you where the main fuse box and the gas and water stop-taps are
  • We'll give you a welcome pack with information and equipment on energy-saving opportunities.

Tenant's sign-up

  • We'll ask you to sign a form to show that you're happy with the condition of the property - and that it's met the required standards.