Paying on time
It's important that you pay your rent in full and on
time. It means that we can:
- Effectively manage the places where you live
- Plan and provide home improvements
- Improve our services - and offer new ones.
You must pay your rent in advance. You can pay your rent weekly,
fortnightly or monthly - but it must be paid in
advance. It's your responsibility to pay rent even
if you claim housing benefit.
If you're a joint tenant
You have a joint responsibility to pay rent on time. Each person
is responsible for rent owed. If 1 person leaves the property, the
remaining tenant(s) will be responsible for paying any rent
We'll get in touch if we propose to increase rent. We'll write
to you at least 28 days before any proposed
increase is due.
We change our assured tenancy rents in April each year. Secure
rents increase every 2 years from the date of the last increase.
Check your tenancy agreement for more information.
You may have to pay a charge for other services depending on
where you live. This may be for:
- Communal facilities - like heating and lighting
- The service of an estate officer
- An on-call service support officer.
These charges are part of your total rent and - depending
on your tenancy agreement - may be reviewed annually. You will
receive 4 weeks' notice in writing of any proposed increase to
If you're not happy about rent increases
Give us a call - you'll find a telephone number
on the increase letter you receive. We'll happily discuss the
reasons behind our charges.
Appeal to the rent assessment committee if you're still unhappy.
They'll decide if our charges are reasonable. The rent assessment
committee can also set an increase which is higher than that
proposed by us.
Struggling to pay your rent?
Let us know. If we don't know about your situation
we can't help. Our specially-trained staff can
arrange a payment plan. We'll do our best to make sure that it's
fair and affordable.
T: 0191 2113100
T: 01772 667100 (for customers in the
If you don't pay
If you don't pay your rent or the agreed payment plan we'll
contact you by:
- In person at your home.
We do this to make sure you're aware of the situation. It means
we can help you take steps to pay-off your arrears. You risk losing
your home if you don't pay your rent.
Failure to pay your rent could result in legal
action. You will have to pay any legal costs. Legal
action of this sort may also affect your ability to get credit or a
Need help with debt? Get free and confidential
support from our partners StepChange Debt Charity.
The government has announced changes in welfare
benefit. Take a look at our guide to see how these
changes may affect you. Or contact our money advice
team for help and support