Paying on time
It's important that you pay your rent in full and on
time. It means that we can:
- Effectively manage the places where you live
- Plan and provide home improvements
- Improve our services - and offer new ones.
You must pay your rent in advance. You can pay your rent weekly,
fortnightly or monthly - but it must be paid in
advance. It's your responsibility to pay rent even
if you claim housing benefit.
If you're a joint tenant
You have a joint responsibility to pay rent on time. Each person
is responsible for rent owed. If 1 person leaves the property, the
remaining tenant(s) will be responsible for paying any rent
Our social housing rent charges are regulated by the
Government. Between April 2016 and April 2019 our
social housing rents will reduce by 1% each year.
We will write to you at least 28 days before any changes are
made to your rent charges.
We change our assured tenancy rents in April each year. Secure
rents increase every 2 years from the date of the last increase.
Check your tenancy agreement for more information.
You may have to pay a charge for other services depending on
where you live. This may be for:
- Utilities - gas, electricity, water & telephone
- Staff time spent providing housing services
These charges are part of your total rent and - depending
on your tenancy agreement - may be reviewed annually.
Changes to service charges
Service charges are affected by employment, overhead and general
inflation rates. We don't make a profit on any of these service
costs. All charges are based on our best estimate of costs
for the coming year.
You will receive 4 weeks' notice in writing of any proposed
increase to these charges.
Viewing your rent and service charges
You can view your rent and service charges from your online
Sign in to view your rent balance, statements and charges.
If you have not yet set up your online account then creating an
account is easy, and only takes a few minutes. All you need is your
email address and payment reference number.
Set up your online account
Got a question?
If you have any questions about your rent and service charges
then please refer to our rent and service charges
Struggling to pay your rent?
Let us know. If we don't know about your situation
we can't help. Our specially-trained staff can
arrange a payment plan. We'll do our best to make sure that it's
fair and affordable.
If you don't pay
If you don't pay your rent or the agreed payment plan we'll
contact you by:
We do this to make sure you're aware of the situation. It means
we can help you take steps to pay-off your arrears. You risk losing
your home if you don't pay your rent.
Failure to pay your rent could result in legal
action. You will have to pay any legal costs. Legal
action of this sort may also affect your ability to get credit or a
Need help with debt? Get free and confidential
support from our partners StepChange Debt Charity.
The government has announced changes in welfare
benefit. Take a look at our guide to see how these
changes may affect you. Or contact our money advice
team for help and support