Moving can be stressful - but you'll find it easier with the
right information. Here are our top tips to make things easy for
Collect your keys
We'll arrange a time and a date for you to collect your keys. You will be contacted by your Lettings Manager who will explain your tenancy and answer any questions - including how to claim housing benefit.
Insure your possessions
We are not responsible for any loss or damage to your personal belongings - including damage to possessions caused by floods, fire and other unexpected incidents.
This is why it's important to insure the contents in your home. We can help: purchase home contents insurance today.
We know that moving home can be costly. We may be able to help with moving expenses or furnishings by providing a start-up loan. Contact us on 0845 850 9571 to find out more.
Gas, electricity and phone lines
You'll find that the power to your new home has been cut-off for safety reasons. If you don't know your supplier contact:
Tip: make sure you've got the meter serial number written down when you call.
Contact us on 0845 850 9571 once you've been connected. We'll arrange for a contractor to visit and check everything is working well. We'll also give you advice on how to operate your heating appliances and issue a safety record.
You don't need to ask us if you want to put in a phone line - just go ahead and arrange it. You do need our permission to install a satellite dish.
Your property should be in a good state of repair when you move in. We'll tell you if there's any outstanding repairs to be completed when you sign-up. If you find any problems report a repair.
You'll need to ask for permission to keep a pet in your new home.
Tell people you've moved
You'll need to give us 4 weeks written notice before you want to move out. This notice must end on a Monday. Send a notice letter to your local office and call us for any advice or information you need.
Are you a Places for People Individual Support tenant? Your support worker will tell you what to do if you want to leave your home and you've got a license instead of a tenancy.
Return your keys
You'll need to return all keys - including all meter box, outhouse and shed keys - to your local office before 12 noon on the day you leave. After your 4 week notice period has ended we'll continue charging you rent until we've got all the keys to the property.
Leave the property tidy
We'll make an appointment with you to visit before you move out. We'll also offer advice on how to leave the property clean, tidy and in a good condition. You should:
Let us know if you're disabled or ill and may struggle cleaning your home before moving out.
We're a green organisation and encourage recycling of furniture wherever possible. Try contacting your local charity shop as they may take unwanted furniture. You can also ring the council refuse department and ask them to take away any rubbish or unwanted items. We'll charge you if you leave anything in the property or garden.
Tell your suppliers
Give notice to your gas, water and electricity providers. Make arrangements for final meter readings and payments. You should also:
Pay your rent
Have you paid all rent due? It may affect any future housing applications if you leave without paying rent you owe.
Passing your tenancy to someone else
Your tenancy will pass automatically to your partner if you die. This process is called succession. Your partner is defined as the person you live with - whether or not you're married - and includes same-sex partnerships.
Your tenancy can go to any relative who has been living with you for the last 12 months. They become a tenant with the same terms and conditions as your current agreement. We may ask them to consider moving to a more suitable property if the house is bigger than they need. A tenancy can't usually be passed on more than once.
Clearing the house if someone dies
Please tell your office if you're responsible for clearing a property when a relative or friend dies. You'll need to let us know when you'll be returning the keys - rent continues to be payable until these are handed in.Contact the customer service centre if you wish to pay any outstanding rent. Otherwise we'll claim this from the estate of the deceased.
If your friend or relative was getting housing benefit, this will end on the first Sunday after their death.
Need more information about moving out? Give us a call on 0845 850 9571.