Information about your home

These pages are for people who rent a home with us. Use them to find out more about your tenancy. There's lots of useful information and advice about:

  • Moving in or out
  • What to do if you're thinking about swapping homes
  • Making planned improvements to your home
  • Subletting
  • How we can support you financially.

Just moved in?

Our customer service charter details the level of service you'll receive from us.

Talk to us

We want your feedback. As a housing provider we strive to:

  • Improve standards and services
  • Create decent homes and neighbourhoods
  • Encourage and help you to get involved
  • Ensure we give good value for money.

So get in touch if you've got any comments about the information we give, the services we provide or if you have any questions about your tenancy.

T: 0845 850 9571 or use our online form to get in touch.

Video guides

We've also created these video guides to help you look after your Places for People home. 

Remember, if you have any questions you can contact the customer service centre.

Getting started

A quick introduction to the help available in these videos.

Resetting your fuse box

If a household appliance stops working, it might cause a tripped switch in your fuse box. Find out how to reset your fuse box in this video.

Checking your washing machine

It's your responsibility to make sure your washing machine is fitted properly. Find out how here.

Unblocking sinks, baths and showers

Find out how to unblock your plumbing.

Checking your toilet

How to avoid blocking your toilet, and what to do if you think there's a leak.

Checking your boiler

Where to find instructions for re-lighting or re-programming your boiler and heating system.

Dealing with pests

How to avoid attracting household pests.


Advice on avoiding locking yourself out of your home - and what you'll need to do if you lose your keys.

What to do in a power cut

If your power fails you'll want to know whether it's just affecting your home, or your local area. Find out how here.

What to do if you think you have a gas leak

If you smell gas, you'll need to check several things to make sure there isn't a serious problem.

What to do if you have a water leak

How to prevent further damage if you find a water leak.

Getting help around the home

If you struggle to look after your home on your own, there is help available. Find out more in this video.