These pages are for people who rent a home with us. Use
them to find out more about your tenancy. There's lots
of useful information and advice about:
- Moving in or out
- What to do if you're thinking about swapping homes
- Making planned improvements to your home
- How we can support you financially.
Just moved in?
Our service standards
(pdf) details the level of service you'll receive from us.
Talk to us
We want your feedback. As a housing provider we strive
- Improve standards and services
- Create decent homes and neighbourhoods
- Encourage and help you to get involved
- Ensure we give good value for money.
So get in touch if you've got any comments about the information
we give, the services we provide or if you have any questions about
T: 0845 850 9571 or use our online form to get in touch.
We've also created these video guides to help you look
after your Places for People home.
Remember, if you have any questions you can contact the customer
A quick introduction to the help available in these
If a household appliance stops working, it might cause a tripped
switch in your fuse box. Find out how to reset your fuse box in
It's your responsibility to make sure your washing machine is
fitted properly. Find out how here.
Find out how to unblock your plumbing.
How to avoid blocking your toilet, and what to do if you think
there's a leak.
Where to find instructions for re-lighting or re-programming
your boiler and heating system.
How to avoid attracting household pests.
Advice on avoiding locking yourself out of your home - and what
you'll need to do if you lose your keys.
If your power fails you'll want to know whether it's just
affecting your home, or your local area. Find out how here.
If you smell gas, you'll need to check several things to make
sure there isn't a serious problem.
How to prevent further damage if you find a water leak.
If you struggle to look after your home on your own, there is
help available. Find out more in this video.