September 2012

The annual customer conference allows rent customers to interact, network, share learning and directly influence our future priorities.

Check out the video for highlights of the key discussions in 2012. Hit the playlist button on the video player to bring up all 6 videos.

The videos for the 2013 conference, held on the 12th September, are coming soon.

Running order:

1. Introduction
Group Chairman Chris Phillips and customer Ken Stevens give an introduction to what the customer conference is about. 

2. Interactive session
Customers tell us about their views using 'who wants to be a millionaire' technology.

3. Workshop highlights
Take a look at the 3 conference workshops: 'you and your money', 'managing change in our repairs service' and 'service standards.'

4. Question time (part 1)
The executive team and senior directors answer questions from customers.

5. Question time (part 2)
The executive team and senior directors answer questions from customers.

6. How we've used your feedback
Pat Egan - Managing Director of Places for People Homes - talks about the steps we're taking to address your feedback.