April 2012

Running order:

1. Introduction
Group Chairman Chris Phillips, Chief Executive David Cowans and customer Ken Stevens give an introduction to what the customer conference is about. 

2. Interactive session
Customers tell us about their views using 'who wants to be a millionaire' technology.

3. Workshop highlights
Take a look at the 3 conference workshops: 'you and your money', 'repairs' and 'customer annual report'

4. Question time
The executive team and senior directors answer questions from customers.

5. How we've used your feedback
Pat Egan - Managing Director of Places for People Homes - talks about the steps we're taking to address your feedback.