Group Chairman Chris Phillips, Chief Executive David Cowans and
customer Ken Stevens give an introduction to what the customer
conference is about.
2. Interactive session
Customers tell us about their views using 'who wants to be a
3. Workshop highlights
Take a look at the 3 conference workshops: 'you and your money',
'repairs' and 'customer annual report'
4. Question time
The executive team and senior directors answer questions from
5. How we've used your feedback
Pat Egan - Managing Director of Places for People Homes - talks
about the steps we're taking to address your feedback.