Eligibility for our personal loans
I am not an existing Places for People customer - can I
Yes - we offer loans to anyone who wants to avoid high cost
I'm on benefits - can I apply?
Yes. As long as you earn at least £450 per month, we will
consider your application. We assess the loan mainly on
Do you carry out a credit check?
Yes, but we still accept people with less than perfect credit
histories. Our credit check is used to determine your interest rate
and how much you can borrow.
If you are unsure and want more information before applying,
please get in touch with one of our friendly advisors
who can discuss the situation with you.
What other checks will be done on me? What information
will I need to provide?
Our system can usually verify your identity, your bank account
and your income. If we can't verify the information you have
entered, we may need to contact you to request further
Please enter information as accurately as you can so that we can
process your loan quickly.
I'm in debt management - can I apply?
It is unlikely that we will be able to help you until your
current circumstances are resolved. In exceptional cases we may
consider an application - but you will need to apply by
I don't have a bank account - can I
You need a bank account to apply for a loan with us. If
you would like to apply for a loan but do not have a bank account
then you may wish to consider setting
up a Change Account.
The Change Account offers a Prepaid Debit MasterCard® and has
full transactional capabilities with multiple benefits, including
Faster Payments, Direct Debit and a wide ranging Rewards
for a Change Account and once set up you can use that as your
bank details for applying for a loan with us.
Applying for a personal loan
How do I apply?
The easiest way to apply is to complete our online
application form. Alternatively you can apply over the
telephone during our office hours. This may take slightly
How much can I borrow?
This depends on your personal circumstances and whether we have
lent to you before. We may offer you a smaller loan until we get to
You should apply for the amount you feel you can afford, and we
will make you an offer of a loan amount if you are accepted.
What income will you take into account?
Any income you receive that belongs to you and will continue
throughout the term of the loan.
This means we will accept wages and benefit income - but not
payments from spouses, partners or lodgers.
Can I apply for a joint loan?
No. You and your partner will need to apply separately, as we
need to ensure the loan is affordable to you on your own.
Our loan process
How long does it take for me to receive the
If we approve your loan straight away, the money should be in
your account the next working day after you apply.
If we need to verify more information we will aim to do this
within 3 working days. This means if we approve you, you may
receive the money up to 5 working days after your application.
Please do not commit to any spending until you see funds in your
What interest rate will I pay?
Rates depend on your circumstances and the loan amount. Our
representative APR is currently 99.9% - but you may pay less than
Do you charge fees?
Only if you default on your loan. We may have to charge your
account to cover the cost of recovering your loan. If you are
experiencing difficulties with repayments, please let us know
before it gets to this point. We are understanding and willing to
discuss your circumstances.
How will I get my decision?
You will get a decision in principle at the end of your
application. If you pass the online checks your loan will go to an
underwriter who will assess your case. We will notify you by text
or email when your loan has been fully processed.
Can I reapply for a bigger loan?
Sure you can - as long as you are making payments on this loan
and have paid a reasonable amount off. We may even discount the
rate you pay as a reward for being a good payer.
How do I pay the loan back?
All loan repayments must be made by Direct Debit, so you'll need
a bank account.
If you don't have one, consider the Change
Account. It's easy to open and lets you make Direct Debit
How often will I make payments?
You can choose weekly, 2-weekly, 4-weekly or monthly. Please
select the date/day you wish to pay on in the 'next payment date'
section and we will set up your repayments accordingly.
Can I change my payment date or frequency?
Yes - just call us on 0845 603 6695 (Calls from a BT
landline may cost around 25p based on a 5-minute call. Calls from
mobiles and other providers may cost more). Calls from a mobile may
be cheaper on 01772
666122. Or you can email us at email@example.com.
How do I make a card payment?
You can log on to your account and click the 'make payment'
button. Alternatively call us on 0845 603 6695 and we will put you
through to the card payments team.
What happens if I want to pay my loan back
No problem! You can do this at any time - although we may need
to ask you more about where the funds have come from.
I can't make my repayments - what can I do?
Please ring us to discuss your situation. We are understanding
and willing to discuss this with you. We would prefer you to make a
token payment towards your loan rather than stop paying. If you
don't talk to us we can't help you, and may have to take action to
recover the loan.
I've been declined - what can I do now?
We may feel that the loan is not affordable for you, or that
your current credit history does not warrant us lending to you. If
you are in financial difficulty then we suggest you contact someone
who can help, such as StepChange.
If your situation changes you may be able to reapply in a few
I've been declined but I don't agree with the decision -
can I appeal?
We accept written appeals at firstname.lastname@example.org.
We will aim to respond within 5 working days. You will need to
explain why you think we should lend to you and demonstrate an
ability to repay if you wish to appeal.
How do I complain?
Firstly we would like to talk to you to try and sort out any
problems. If you don't feel this is right for you, or you are not
satisfied with the response you get, then please check out our complaints
Places for People Financial Services
Limited is authorised and regulated by the Financial Conduct
Authority with firm