You can now report repairs, view your rent account and
make payments online through our improved online services.
If you haven't already signed up, find out more
about your online account.
Prefer to speak to someone?
When you call, have your property reference number, house number
or postcode ready.
During the daytime
You can contact us Monday to Friday from
8am-8pm and on weekends from 8am-5pm.
0845 850 9571
(local rates apply)
(may be cheaper from a mobile)
During the evening / night time
After 8pm weekdays and after 5pm weekends,
please only call the above numbers for emergency repairs and
If your enquiry is less urgent, you can submit an enquiry via your online account and
we will get back to you as soon as possible.
You can still make a payment by calling us and
selecting option 3 to use our automated system.
Not yet a customer?
If you are looking for an affordable home to
rent then all of our available properties are published on
If you would like to get in touch then please use
our online feedback
form and we will get back to you as soon as possible.
Writing to us
Our postal address is:
PO Box 2070, Preston, PR5 9BY
We can use the Big Word language service to translate if English
is not your first language.
If you are a minicom user call 0800
432 0008 or 01772 667008.
Please note that 0845 numbers carry a charge. Local numbers may
be cheaper and should be included in mobile phone call