Thousands of customers benefit from our housing management
service. Our teams work throughout England and Wales and our
customer service centre is open 24 hours a day.
Repairs and investment in our houses
We continue to invest in our property portfolio. In 2015/16 we
invested over £97 million in repairs and maintenance, with more
than 140,000 repairs completed.
Our property maintenance, repairs and gas servicing team
operates 365 days a year.
Our placemaking approach means we consider the infrastructure
and services, like shops, schools, leisure facilities, transport
links and healthcare facilities.
We work with local communities to plan and design mixed-tenure
places, with energy
efficient homes, a range of facilities and carefully designed
public spaces. Our aim is to create high-quality places where
people want to live.
We develop and manage leisure facilities on
behalf of local authorities across the UK. We manage more than 116
facilities, including swimming pools, gyms and sports halls.
We deliver large-scale regeneration projects - like Green Spaces
for People. We also have the expertise to improve the
neighbourhoods we manage by helping people into jobs and training,
supporting businesses and empowering communities to make
We now own or manage 22,962 market rented UK homes. As we build
new homes at mixed developments, additional
properties for market rent are added to our portfolio.
Our support services help around 7,000 people with different
needs. We have a portfolio of supported accommodation and offer
tenancy support. Our customer base covers a wide constituency of
older people, young teenage parents, people with physical
disabilities or learning difficulties, those with mental health
issues, women escaping domestic abuse and people striving to
Our retirement business is growing steadily, providing
properties for sale, shared-ownership and rent - all complemented
by a range of care and support services. In 2014 we acquired
Girlings, which manages 2,472 properties in over 570 retirement
developments across the UK.
Our aim is to make buying a home more affordable. We've
developed our own financial products like personal
loans and mortgages. During 2015/16 we provided personal loans
to 849 people.
Our landscaping company work closely with residents to maintain
public areas in our neighbourhoods. They also provide a service to
clients across the UK.